Over the past few years, the telephone industry has seem tremendous growth in the use of Voice over IP (VoIP) services for businesses worldwide! The cost savings on calls, and the advanced calling features made possible by VoIP have provided great benefits to those using the service. But what about your callers? Callers may understand that IVR and voice recognition systems are handing calls quicker, however they still generally don't like IVR systems, nor do they generally enjoy waiting on hold. The solution?  Custom on-hold VoIP files!